I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
All orders are subject to a handling and processing period before shipment, usually 1 - 3 business days. You will then receive an email notification with your tracking number.
HOW LONG IS THE SHIPPING TIME?
Please allow 5-15 business days* for Free Tracked Shipping for delivery to the United States, Canada and the United Kingdom.
*In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination.
Please allow 10-20 business days for Free Tracked Shipping for delivery to Australia, New Zealand, and all European Union Countries.
Please allow 10-25 business days for delivery to the rest of the world.
*Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled. Please make sure to provide the correct shipping address. Magic Scrubber cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address. In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. magic-scrubber.com will not be held responsible for customs taxes.
There are circumstances that are out of our control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
You can track the status of your order here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)